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Free shipping in Lagos Nigeria on all orders over ₦300,000

Terms And Conditions

Terms and Conditions

Welcome to Csi Grocery Terms and Conditions

These terms and conditions outline the rules and regulations for the use of CSI GROCERY’s Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use Csi Grocery Store if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing Csi Grocery Store, you agreed to use cookies in agreement with the CSI GROCERY’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, CSI GROCERY and/or its licensors own the intellectual property rights for all material on Csi Grocery Store. All intellectual property rights are reserved. You may access this from Csi Grocery Store for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Csi Grocery Store
  • Sell, rent or sub-license material from Csi Grocery Store
  • Reproduce, duplicate or copy material from Csi Grocery Store
  • Redistribute content from Csi Grocery Store

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. CSI GROCERY does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of CSI GROCERY,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, CSI GROCERY shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

CSI GROCERY reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant CSI GROCERY a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of CSI GROCERY; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to CSI GROCERY. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of CSI GROCERY’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


1. Acceptance of Terms

By engaging with CSI Grocery’s shipping services, you agree to abide by the following terms and conditions. Please read these terms carefully before using our services.

2. Shipment Responsibility

CSI Grocery is responsible for the safe and timely delivery of your groceries to the designated delivery address. Once the groceries are delivered, the responsibility for their safekeeping and storage transfers to the recipient.

3. Delivery Time

We will make every reasonable effort to deliver your groceries within the specified time frame. However, delivery times may vary due to unforeseen circumstances, including weather conditions, traffic, or other logistical issues. We do not guarantee specific delivery times.

4. Shipping Fees

Shipping fees are based on the weight and size of the order, as well as the delivery location. These fees will be clearly outlined before you complete your purchase.

5. Cancellation and Refund Policy

a. You may cancel your order before it is shipped, and a full refund will be issued to your original payment method.

b. If you wish to cancel after shipment, please contact our customer service team immediately. A refund may be issued after deduction of applicable fees.

6. Damaged or Missing Items

a. Inspect your groceries upon delivery. If you find any damaged or missing items, please notify our delivery personnel immediately.

b. If you discover damaged or missing items after delivery, contact our customer service team within 24 hours to report the issue.

7. Liability

CSI Grocery is not liable for any damage, loss, or spoilage of groceries that occur after delivery. We are also not responsible for any health-related issues arising from the consumption of our products.

8. Privacy and Security

We take your privacy seriously. Your personal information will be handled in accordance with our privacy policy.

9. Force Majeure

CSI Grocery shall not be held responsible for any delays or failure to deliver groceries caused by events beyond our control, such as natural disasters, strikes, or government actions.

10. Amendments to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.

At Csi Grocery, we are committed to providing exceptional service and ensuring that your orders are processed and shipped efficiently. We understand that occasionally, customers may not be available or responsive during the shipping process. To address such situations, we have established the following shipping policy:

Order Confirmation: After you place an order with us, you will receive an order confirmation email. Please review this email carefully to ensure that all the order details, including shipping information, are accurate. If you notice any discrepancies or need to make changes, please contact our customer support team as soon as possible.

Shipping Updates: We will send you regular updates on the status of your order via email or SMS, depending on your preferred communication method. These updates will include tracking information, estimated delivery dates, and any relevant delivery instructions.

Delivery Attempts: Our shipping partners will make multiple attempts to deliver your order to the address provided during checkout. If you are not available to receive the package, they will leave a delivery notification with instructions on how to reschedule delivery or pick up your package from a local facility.

Non-Responsive Customers: In the event that we are unable to reach you or if you do not respond to delivery notifications within 24 hours WAT, we will take the following steps:

  • Hold Period: Your order will be placed on hold for a maximum of 2 Days to allow you time to respond and make arrangements for delivery or pick-up.
  • Contact Attempts: We will attempt to contact you via the contact information provided in your order, including email and phone number, to resolve the issue and schedule delivery.
  • Storage Fees: After the hold period expires, if we still do not receive a response or if you do not arrange for delivery or pick-up, storage fees may apply. These fees will be communicated to you in advance.

Cancellation and Refunds: If we are unable to deliver your order, and you do not respond within the specified time frame, we reserve the right to cancel your order and process a refund for the product(s) in accordance with our refund policy.

Updated Information: Please ensure that your contact information, including email address and phone number, is accurate and up to date in your account profile. This will help us reach you in case of any shipping issues.

Contact Information

If you have any questions or concerns about these terms and conditions or our shipping services, please contact our customer service team at or +2349043178236.

By using CSI Grocery’s shipping services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Free shipping in Lagos Nigeria

On all orders above ₦300,000

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Offered in the country of usage

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