Privacy Policy for csigrocery.com
CSi Grocery (“we,” “our,” or “us”) is committed to protecting your personal data in compliance with the Nigerian Data Protection Regulation (NDPR) and other relevant laws. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit www.csigrocery.com (the “Site”). By using our Site, you consent to the data practices described in this Privacy Policy.
We take your privacy seriously and aim to ensure that your personal data is handled in a secure and lawful manner. Please read this Privacy Policy carefully to understand your rights and our obligations under the NDPR.
1. Scope and Applicability
This Privacy Policy applies to:
• All users of the Site.
• All personal data we collect and process about you, whether collected online or through any other interaction you may have with CSI Grocery.
By accessing or using the Site, you confirm that you have read, understood, and agree to the terms outlined in this Privacy Policy.
2. Data Controller and Contact Information
The data controller for this website under the NDPR is:
CSi Grocery
Address: 34 Doherty Street, Apongbon Market, Lagos Island, Lagos State
Email: [email protected]
Phone: +2349043178236
If you have any questions regarding this Privacy Policy or how we handle your personal data, you can contact our Data Protection Officer (DPO) at the contact details provided above.
3. What Personal Data We Collect
We collect personal data that is necessary for the provision of our services. Depending on how you interact with our Site, we may collect the following categories of personal data:
(a) Personal Identification Information:
• Name
• Email address
• Phone number
• Shipping and billing address
(b) Transaction Information:
• Payment details (collected and processed by third-party payment processors)
• Purchase history
• Order details
(c) Technical Information:
• IP address
• Browser type and version
• Device type and operating system
• Usage data, including browsing history and interaction with the Site
(d) Marketing Preferences:
• Your preferences for receiving marketing communications
(e) Other Information:
Any other information you voluntarily provide when you interact with our customer support or participate in surveys or promotions.
4. How We Collect Personal Data
We collect your personal data through the following means:
• When you create an account or place an order on the Site.
• When you subscribe to our newsletter or other marketing communications.
• When you contact our customer service.
• When you interact with our Site through cookies and other tracking technologies.
• When you participate in surveys, contests, or promotions.
5. Purpose and Legal Basis for Processing Personal Data
We process your personal data in strict compliance with the NDPR. Our legal bases for processing include:
(a) Consent
We may process your personal data where you have given explicit consent for us to do so. This includes instances such as when you opt in to receive marketing communications.
(b) Performance of a Contract
We process your personal data to fulfill the obligations of a contract with you, such as processing and delivering your orders or providing customer support.
(c) Legal Obligation
We may process your personal data to comply with legal and regulatory obligations, such as tax laws and consumer protection regulations.
(d) Legitimate Interests
We may process your data when it is necessary for the legitimate interests of CSI Grocery or a third party, provided your interests and rights do not override these interests. Examples include improving our services, protecting against fraud, and ensuring the security of our Site.
6. How We Use Your Personal Data
We use your personal data for the following purposes:
• To provide, operate, and maintain our Site and services.
• To process and fulfill your orders, including delivery and returns.
• To communicate with you regarding your orders or any inquiries.
• To personalize your experience on the Site.
• To send marketing and promotional communications (if you have opted in).
• To comply with legal obligations, including record-keeping and tax requirements.
• To improve our Site’s functionality and enhance user experience.
7. How We Share Your Personal Data
We will not share your personal data with any third parties except in the following cases:
(a) Service Providers
We may share your data with third-party service providers to facilitate our services (e.g., payment processors, shipping companies, and IT service providers). These third parties are required to process personal data only on our instructions and must protect the confidentiality and security of your data.
(b) Legal Compliance
We may disclose your personal data to regulatory authorities, law enforcement agencies, or other third parties as required by law, or to protect our legal rights.
(c) Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of the transaction. We will ensure that the receiving entity upholds the privacy protections of this Privacy Policy.
(d) With Your Consent
We may share your personal data with third parties when you have explicitly provided your consent for such sharing.
8. International Data Transfers
Where we transfer your personal data outside of Nigeria, we ensure that such transfers comply with the NDPR. We implement adequate safeguards, such as standard contractual clauses, to ensure your data is protected to the same standard as required by the NDPR.
9. Data Retention
We retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When your data is no longer needed, we will securely delete or anonymize it.
10. Your Rights Under the NDPR
Under the NDPR, you have the following rights regarding your personal data:
(a) Right to Access
You have the right to request access to the personal data we hold about you.
(b) Right to Rectification
You can request correction of any inaccurate or incomplete personal data.
(c) Right to Erasure (Right to be Forgotten)
You may request the deletion of your personal data in certain circumstances, such as where it is no longer necessary for the purpose for which it was collected.
(d) Right to Data Portability
You have the right to request that we transfer your personal data to another data controller in a structured, commonly used, and machine-readable format.
(e) Right to Object
You can object to the processing of your personal data, including for direct marketing purposes.
(f) Right to Restrict Processing
You may request that we limit the processing of your personal data in certain circumstances.
(g) Right to Withdraw Consent
Where we rely on your consent to process your personal data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at [Insert contact email]. We will respond to your request within 30 days.
11. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee the absolute security of any information transmitted to or from our Site.
12. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance user experience and analyze usage. You can control your cookie preferences through your browser settings.
We use the following types of cookies:
• Essential Cookies: Necessary for the functioning of the Site, such as maintaining your shopping cart and processing payments.
• Analytics Cookies: Help us understand how visitors interact with our Site.
• Marketing Cookies: Used to deliver relevant advertisements to you.
You can adjust your browser settings to reject cookies, but this may affect your ability to use certain features of the Site.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of third-party sites before providing any personal data.
14. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such data.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. We will notify you of any material changes by posting the updated policy on this page with an updated “Effective Date.”
16. Complaints
If you believe that we have violated your rights under the NDPR, you may file a complaint with the National Information Technology Development Agency (NITDA) or any other competent supervisory authority. You may also contact our Data Protection Officer at [email protected]
17. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
CSi Grocery
Email: [email protected]
Address: 34 Doherty Street, Apongbon Market, Lagos Island, Lagos State.
Phone: +2349043178236