Free delivery on ₦200,000+ for CSi Plus & Priority members and on your first order · Lagos & OyoFirst order or CSi Plus? ₦200k+ ships free in Lagos & Oyo

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Customer Help

Customer Help Desk

Our happiness team is always here to assist.

Common purchase queries answered

How long does it take for me to receive my order?

We will send you regular updates on the status of your order via email or SMS, depending on your preferred communication method. These updates will include tracking information, estimated delivery dates, and any relevant delivery instructions.

How do I create an account?

Locate the Sign-Up or Register Button on the front page and click on it. Provide Your Information, Fill in the required information and sign up.

How do I change my shipping address?

Log in to your account using your username and password. Click on ‘Addresses’ and locate ‘Shipping address’ Click on edit to change your shipping address.

How do I track the status of my order?

We will send you regular updates on the status of your order via email.

Will you keep my credit card information on file?

We do not keep debit/credit card or any other form of financial information on our website.

Do you charge sales tax?

No, we do not charge for sales tax.

Do you ship to my country?

We ship to many countries using our logistics partners.

Will my items come in one package?

Items can come in one or more packages depending on amount of order.

If you need to swap an item

Returns and Exchanges

Orders and Shipping

What is your returns policy?

Click here to read more about our return policy

I received the wrong item

Please contact us for help returning the package

My order arrived damaged

Please contact us for help.

Where should I mail my authorized return?

Please send to our store address: 34 Doherty Street, Apongbon market, Lagos Island, Lagos State, Nigeria.

How do I receive customer support?

Please contact us for support.

What do I do if I entered an incorrect shipping address?

Please contact us for help. However, if your package has been shipped, an additional fee will be paid to ship to new address provided.

Can I change or cancel an order after I’ve submitted it?

Yes! you can change or cancel an order ONLY if it has not been shipped.

Get In Touch

Leave us a message

Send us a message

We reply on WhatsApp or by email, usually the same working day.

Give a WhatsApp number or an email so we can reply. How we use your details

34 Doherty Street, Apongbon market, Lagos island, Lagos state


+2349163294665