Terms and Conditions

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing www.csigrocery.com or purchasing any product from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms and Conditions apply to all users of the Site, including browsers, customers, and anyone who contributes content.

1. About Us

Name: CSi Grocery Limited
Price range: $

CSI Grocery is an online supermarket operated by CSI Grocery Limited, a company registered in Nigeria. We sell imported and locally sourced groceries, baby essentials, and skincare products, with delivery available in Lagos and Ibadan, and nationwide shipping across Nigeria.

Registered Address: 34 Doherty Street, Apongbon Market, Lagos Island, Lagos State

Email: [email protected]

Phone: +2349163294665

2. Acceptance of Terms

By using www.csigrocery.com, you confirm that:

You are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
You agree to comply with all applicable Nigerian laws and regulations.

3. Account Registration

To place an order, you may be required to create an account. You agree to:

Provide accurate, current, and complete information during registration.
Keep your account credentials confidential.
Notify us immediately if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Orders and Contract

When you place an order on www.csigrocery.com, you are making an offer to purchase the selected products. A contract between you and CSI Grocery is formed only when we confirm your order by email or WhatsApp message.

We reserve the right to:

Decline or cancel any order at our discretion, including where a product is out of stock or where we suspect fraudulent activity.
Limit the quantity of items purchased per customer or per order.

You will receive an order confirmation once payment is verified. This confirmation does not guarantee availability. If a product becomes unavailable after confirmation, we will notify you and offer a refund or substitute.

5. Pricing and Payment

All prices on www.csigrocery.com are displayed in Nigerian Naira (NGN) and are inclusive of applicable taxes unless otherwise stated.

We accept the following payment methods:

Bank transfer
Card payment (via our payment gateway)
Cash on delivery (Lagos and Ibadan only, subject to order value limits)

Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of checkout. We are not obligated to honour pricing errors caused by technical faults or typographical mistakes.

For cash on delivery orders, payment must be made in full to the delivery agent upon receipt of goods.

6. Delivery

6.1 Delivery Locations

We offer same-day or next-day delivery within Lagos and Ibadan for eligible orders. Nationwide delivery is available via third-party courier and typically takes 2 to 5 business days depending on your location.

6.2 Delivery Timeframes

Estimated delivery times are provided as a guide only and do not constitute a guarantee. CSI Grocery is not liable for delays caused by third-party logistics providers, traffic conditions, weather, or other circumstances beyond our control.

6.3 Delivery Responsibility

Risk in the products passes to you at the point of delivery. It is your responsibility to inspect your order upon receipt and report any issues to us within 24 hours.

If you are unavailable at the time of delivery, we may attempt redelivery or contact you to reschedule. Uncollected orders may be subject to additional charges.

7. Returns and Refunds

Our returns and refunds process is governed by our separate Refunds and Return Policy, available at www.csigrocery.com. That policy forms part of these Terms and Conditions and should be read alongside them.

In summary, eligible returns must be initiated within 7 days of delivery. Perishable goods and opened personal care products are non-returnable unless defective or incorrectly delivered.

8. Products and Descriptions

We make every effort to display accurate product descriptions, images, and specifications on our website. However:

Product images are for illustration purposes only and may differ from the actual product.
We do not warrant that product descriptions are error-free, complete, or current.
Ingredients, nutritional information, and packaging may vary between batches or due to manufacturer changes.

We recommend that customers with allergies, dietary requirements, or medical conditions check product labels carefully before use and consult a healthcare professional where necessary.

9. Intellectual Property

All content on www.csigrocery.com, including text, images, logos, graphics, and product descriptions, is the property of CSI Grocery Limited or its content suppliers and is protected under applicable Nigerian intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this Site without our prior written consent.

10. Prohibited Use

You agree not to use this Site to:

Engage in any unlawful activity or violate any applicable law or regulation.
Transmit any unsolicited commercial communications or spam.
Introduce viruses, malware, or any harmful code.
Attempt to gain unauthorized access to any part of the Site or its related systems.
Use the Site in any way that could damage, disable, or impair our systems or servers.

Violation of these prohibitions may result in immediate termination of your account and may be reported to relevant law enforcement authorities.

11. Third-Party Links and Services

Our Site may contain links to third-party websites or use third-party service providers (such as payment processors and logistics partners). We are not responsible for the content, practices, or policies of third parties. We encourage you to review the terms and privacy policies of any third-party site or service you use in connection with your order.

12. Limitation of Liability

To the fullest extent permitted by Nigerian law, CSI Grocery and CSI Grocery Limited shall not be liable for:

Any indirect, incidental, or consequential loss arising from your use of our Site or products.
Loss of data, revenue, or profit resulting from delays, errors, or unavailability of the Site.
Any harm arising from your reliance on product descriptions, images, or nutritional information on the Site.

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the value of the order giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under Nigerian law.

13. Privacy

Your use of www.csigrocery.com is also governed by our Privacy Policy, which is available on our website. The Privacy Policy explains how we collect, use, and protect your personal data in compliance with the Nigerian Data Protection Regulation (NDPR).

14. Governing Law and Disputes

These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Federal Republic of Nigeria, including the Federal Competition and Consumer Protection Act (FCCPA) and all other applicable consumer protection legislation.

In the event of a dispute, we encourage you to contact us first at [email protected] so that we can attempt to resolve the matter amicably. If a resolution cannot be reached, either party may refer the dispute to the appropriate court or regulatory authority in Nigeria.

15. Promotions and Discount Codes

From time to time, CSI Grocery may offer promotional discounts, voucher codes, or special offers. The following conditions apply to all promotions:

Discount codes must be applied at checkout and cannot be applied retrospectively to completed orders.
Codes are valid for one use per customer unless otherwise stated.
Promotions cannot be combined with other offers unless explicitly stated.
We reserve the right to withdraw, modify, or extend any promotion at any time without notice.
Promotional prices apply only to eligible products and within the stated validity period.
CSI Grocery reserves the right to cancel orders where a discount code has been used fraudulently or in breach of these conditions.

16. Force Majeure

CSI Grocery shall not be held liable for any failure or delay in fulfilling its obligations under these Terms where such failure or delay arises from circumstances beyond our reasonable control. This includes but is not limited to:

Fuel scarcity or transportation disruptions.
Flooding, extreme weather, or other natural events.
Road closures, civil unrest, or government-imposed restrictions.
Network or power outages affecting our operations or those of our service providers.
Strike action or labour disputes.

In such circumstances, we will notify you as soon as reasonably practicable and make every effort to fulfil your order at the earliest opportunity.

17. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms. The severance of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refunds and Return Policy, constitute the entire agreement between you and CSI Grocery Limited with respect to your use of our website and the purchase of our products. They supersede all prior communications, representations, or agreements, whether written or verbal, relating to the same subject matter.

No verbal or written statement made by any member of our staff shall override or modify these Terms unless confirmed in writing by an authorised representative of CSI Grocery Limited.

19. Age Restrictions on Certain Products

Some products sold on www.csigrocery.com, including certain energy drinks, dietary supplements, and nutritional products, may not be suitable for children or minors. By placing an order, you confirm that you are 18 years of age or older, or that you are purchasing on behalf of an adult.

CSI Grocery reserves the right to refuse the sale of age-restricted products where there is reasonable doubt about the age of the purchaser.

20. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page with an updated effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

We recommend that you review this page periodically to stay informed of any updates.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

CSI Grocery